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Privacy Policy

Welcome to the Interactive Sport website. Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it. This statement applies to personally identifiable information collected from our customers. When this Privacy Policy uses the term "personally identifiable information," we mean information that identifies a particular individual, such as the individual’s name, postal address, e-mail address, credit card number, and telephone number. When other information, such as, for example, consumer product preferences, or number of children, is directly associated with personally identifiable information, this other information also becomes personally identifiable information for purposes of this Privacy Policy. Personally identifiable information is sometimes referred to in this Privacy Policy as "personal information."


Information We Collect


a. Personally Identifiable Information
We may collect personally Identifiable Information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you:
• Place an order from our catalogs or on our Web site
• Return an item or make an exchange
• Inquire about our services
• Create an account at Interactive Sport.com
• Subscribe to our E-mail Newsletter
• Enter a contest
• Participate in a marketing survey, promotion or event either online or offline.


b. Aggregate Information
Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected.


An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university.


This information is not personally identifiable and we do not combine this type of information with personally identifiable information.


Use of Data We Collect


a. Personally Identifiable Information
At Interactive Sport, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we use your personally identifiable information to allow us to:
• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you promotional offers we believe will be of interest to you
• Send you the Interactive Sport E-mail Newsletter, if you specifically request it
• Identify your product and service preferences
• Customize our communications to you
• Provide information for products you have purchased
• Improve our merchandise selection and customer service
• Administer a sweepstakes or similar promotion and identify or publicize the winner(s) in accordance with the rules for that promotion.
Your e-mail address will be used only for the Interactive Sport e-mail Newsletter and will not be shared with any third parties, except as described below. Instructions for unsubscribing are included in every e-mail Newsletter


b. Aggregate Information
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team create advertisements our guests might like.


Information We Share with Others


a. Our Contractors
We contract with other companies (credit card processors and external order fulfillment companies) to provide certain services to Interactive Sport to process and fulfill orders. In some instances, these contractors may have access to personally identifiable information but they contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out Interactive Sport business.


These companies are usually prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Interactive Sport..
In some instances, you may choose to deal with some of these contractors directly and provide your personal information to them. In those instances, you should check the privacy policies on their independent websites to make sure you are willing to have your personal information handled to your satisfaction.


For example, when you make a purchase from Interactive Sport with a credit card, you may choose to use an independent card processor, such as Google Checkout, or a particular form of credit, such as Bill Me Later (“BML”). When these or similar choices are available, you will be notified about the option of checking their respective privacy policies, which will govern the collection and use of personal information that you give to them directly.

 
Disclosure Exceptions
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
• To comply with legal process such as a search warrant, subpoena or court order;
• To protect the company's rights and property;
• To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
• To protect against misuse or unauthorized use of our web site; or
• During emergencies, such as when we believe someone's physical safety is at risk


Unsubscribe
If you no longer wish to receive our E-mail Newsletter, you may unsubscribe using the link provided in each edition of the e-mail.


E-mail Use
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request, or, if you agree to it, to receive or E-mail Newsletter. For example, after you place an order at Interactive-sports.com, you will receive an e-mail confirmation and, in most cases, an e-mail with package tracking information. Recipients of our Electronic Gift Certificates will receive an e-mail notifying them of the gift and instructing them how to redeem it.


It is our intent to send you promotional e-mail (our E-mail Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.


Your e-mail address will be used only for the Interactive Sport E-mail Newsletter, respond to your request or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail containing promotional material.


Links to Other Sites
Occasionally we provide links on our web site to other sites we think you will enjoy. These sites operate independently of Interactive Sport and have established their own privacy and security policies. Orvis does not have any control over these sites’ privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit.


Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.


When you make a purchase, request a catalog or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.


Privacy of Children on Our Web Site
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.


Questions or Comments?
For questions, comments or assistance, please email us at this address infousa@interactive-sports.com

 


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